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DELIVERY

SHIPPING INFORMATION

This page describes the terms, methods of delivery, and return conditions for products purchased from the online store LSLabs.eu.

Delivery Method

Delivery of ordered products is carried out via courier service to the address specified by the customer or to a designated courier office.

Delivery Time

Orders are processed shortly after confirmation.

The standard delivery time is between 1 and 3 business days from the date the order is confirmed.

Delays may occur during public holidays or due to circumstances beyond the control of the merchant.

Delivery Cost

The delivery cost is calculated automatically during checkout and depends on the selected delivery method and delivery address.

The final delivery price is clearly displayed before the order is confirmed.

Receiving the Shipment

Upon receiving the shipment, the customer should carefully check the integrity of the package.

In case of visible damage or discrepancies, these must be reported immediately to the courier and noted in the delivery protocol.

Unclaimed Shipments

If a shipment is not received due to the customer’s fault, the cost of re-delivery shall be borne by the customer.

Delivery Limitations

Deliveries are made only to addresses and offices serviced by the courier company.

LSLabs.eu is not responsible for delays caused by the courier operator.

RETURNS POLICY

Return Period

Customers have the right to withdraw from the purchase contract within 14 days from the date of receiving the product, in accordance with applicable consumer protection legislation.

Return Conditions

To be eligible for a return:

  • The product must be unopened, unused, and in its original packaging.
  • The packaging must not be damaged or unsealed.
  • The product must not fall under non-returnable goods due to hygiene or health protection reasons.

Opened, damaged, or used products cannot be returned.

The customer is responsible for the return shipping costs unless the return is due to an error on the part of LSLabs.eu.

Return Processing Procedure

To initiate a return, the customer must:

  1. Contact LSLabs.eu via the contact form on the website.
  2. Provide order details (order number, name, and reason for return).
  3. Wait for confirmation and return instructions from the support team.

Once the returned product is received and inspected, a refund will be processed within a reasonable period of time using the original payment method.

If the returned product does not meet the return conditions, the refund may be refused.

Additional Information

For any questions related to delivery or returns, customers may contact the team via the contact form on the website.

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